Refund Policy

At Noorlia Binti Yahya, we take pride in delivering high-quality men’s jackets that exceed your expectations. However, we understand that there may be occasions when you need to return a product. Our refund policy is designed to be fair and transparent, ensuring a seamless process for our valued customers.

1. Eligibility for Refund:

  • To be eligible for a refund, the item must be unused, in its original condition, and returned within 30 days of receiving it.
  • The item must be in the original packaging, including any tags or labels.
  • We reserve the right to refuse a refund if the returned item does not meet these criteria.

2. How to Initiate a Refund:

  • Please contact our customer support team at [email protected] within 30 days of receiving your order.
  • Provide your order number, a brief explanation of the reason for the return, and clear photographs of the item (if applicable).
  • Our customer support team will guide you through the return process and provide you with a return authorization.

3. Shipping Costs:

  • Customers are responsible for the shipping costs associated with returning the item.
  • Original shipping costs are non-refundable.

4. Inspection and Processing:

  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Refunds will be processed within 10 days of receiving the returned item.

5. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.

6. Exchanges:

  • We currently do not offer direct exchanges. If you need a different size or style, please return the item for a refund and place a new order.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.

8. Customized or Sale Items:

  • Unfortunately, we cannot accept returns or offer refunds for customized or sale items unless they are damaged or defective.

Noorlia Binti Yahya is committed to ensuring your satisfaction with every purchase. If you have any questions or concerns about our refund policy, please contact our customer support team, and we will be happy to assist you.